Average work item cycle time
First-time merge success rate
Effort spent on bug fixes/chores
Team direct active capacity utilized
Production deploy failure rate
Summary of sprint and period contributions across tracked delivery, quality, effort, and capacity metrics
| Team Member | Total Logged Hours | Utilization% | Waiting for Work% | First Pass Yield (FPY) | Rework Rate% | Avg Cycle Time | Active Backlog | Capacity |
|---|---|---|---|---|---|---|---|---|
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Access live incident queues in ServiceNow. The charts and metrics below display delivery performance and logs harvested directly from your ServiceNow instance.
Avg time from CIT.WL.Eole.2ndL assignment to Closed/Resolved (Click to view)
Avg time from CIT.WL.Eole.2ndL (Pending) to In Progress (Click to view)
Tickets returning from Resolved to Pending assignment (Click to view)
Active and resolved tickets tracked for EOLE team (Click to view)
Average resolution cycle times by week
Rework occurrences count breakdown
Showing active and completed incidents and change requests mapped to EOLE developers (Chandan Kumar & Piyali Roy)
| Record Number | Short Description | State | Assignment Group | Assigned To | Priority & Risk | Rework Loops | Last Updated |
|---|---|---|---|---|---|---|---|
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A visual representation of development transitions, defect branching, and failure loops